Author: CB Bowman

  • What High-Performance Workplaces Do Differently

    by Rob DeSimone

    December 12, 2019

    Employees now look to their workplace for purpose and development Companies that create a high-development culture achieve high performance Learn four development strategies to retain your best employees You’ve heard of high-performance workplaces, but how do they become “high-performance”? Gallup has discovered that one of the most important factors in creating a high-performance workplace is instilling a high-development culture: one that values the growth of individuals. Organizations that have made a strategic investment in employee development, Gallup finds, report 11% greater profitability and are twice as likely to retain their employees. It makes sense. High-achieving people (the ones who can grow your company) seek development. And all employees have a psychological need to learn and grow as human beings. Development at work satisfies two of the five essential elements of well being by fulfilling a person’s drive for career and social well being. Having a sense of purpose makes people feel great about what they do at work and helps them enrich and deepen their relationships outside of it.

    Nearly nine in 10 millennials say professional development or career growth opportunities are very important to them in a job. “Career growth opportunities” is the No. 1 reason people give for changing jobs. People need to be connected and involved in their workplace, and they want to be when that workplace offers them not only purpose, but also employee training and development. How to Create a High-Development Culture Perspective Paper Employee Engagement: Maximizing Employee Potential Learn how to build a high-development workplace culture driven by engagement that improves productivity, performance and profitability. Creating a high-development culture means more than adding a few learning programs and development plans to the roster. Here are four strategies that set the highest-performing workplaces apart:

    1. They protect their investment in employee development with a focus on increasing employee engagement. Many leaders fear that they will invest in their employees’ development only to see them walk out the door anyway. This does happen — but the best way to keep it from happening is to secure people’s psychological commitment through an employee engagement strategy. Organizations can foster commitment and improve engagement by meeting employees’ basic needs with clear expectations, sincere recognition, the right materials and equipment — and the rest of the 12 elements we outline in our employee engagement practices. People won’t stay with an organization or perform at their best — even if they’re given lots of development and learning opportunities — if they’re not engaged in their work and committed to the company. Read more about building a high-development culture through employee engagement.

    2. They avoid the most common misunderstanding about development. Companies have typically defined growth and development as a promotion. While effective development may involve a promotion, it doesn’t have to. Often, the employees who are really good at what they’re currently doing don’t necessarily want to be promoted — but they still want growth. From Gallup’s extensive workplace research, development should primarily be: A process of understanding each person’s unique talents (naturally recurring patterns of thought, feeling or behavior that can be productively applied) and finding roles, positions and projects that allow them to combine their talents and abilities with experiences to build strengths (the ability to consistently provide near-perfect performance in a specific activity). Giving people the opportunity to understand themselves, develop what they’re good at and use their strengths every day at work can be more fulfilling than a new title for most of your employees. Gallup research shows that when employees know and use their strengths, they are more engaged (nearly six times more), have higher performance and are much less likely to leave their company. NEW BOOK It’s the Manager Learn why the manager is key to every aspect of your workplace.

    3. Their managers are highly involved in the development of individuals — they act as coaches, not bosses. The manager is the vessel that makes culture change and engagement a reality. Managers are closer than HR or leadership to employees’ daily realities, so they’re more likely to understand how to develop employees and engage them. And since people are more likely to learn and grow when they receive immediate feedback that is specific and targeted to their development, managers become the perfect people to coach employees and link them to practical learning and action. Learn more about the importance of the manager in employee development.

    4. Their leadership owns the culture change (not HR alone). Culture change does not happen through all-hands meetings, emails, newsletters and strategy retreats. Consistent communication does help. But the fundamental driver of culture change is commitment from leadership to high-performance workplace practices that is backed by their actions. When C-level officers model a focus on development and put resources toward it, managers and employees will begin to mimic that focus on their own. This behavior change is foundational to making culture change stick. The Best Employees Will Always Seek Development A focus on developing people has the potential to outperform practices like Six Sigma in creating organic growth for companies. High-achieving employees continuously seek purpose and development — so if they’re engaged at your company and you provide those growth and development opportunities, they won’t have a reason to leave, and you’ll attract even more top talent. It’s a powerful opportunity for companies to capture the loyalty of hardworking employees who want to invest in their future and the future of your business. Start creating a high-development culture today: Download our latest perspective paper, Building a High-Development Culture Through Your Employee Engagement Strategy. Learn what Gallup recommends for a transformative learning and development strategy for your company. Get our bestselling book, It’s the Manager, to learn more about how managers play a key role in creating your ideal culture. Rob DeSimone is a Gallup Consultant based in Washington, D.C. Jessica Buono contributed to this article. Related Topics Include: Article CliftonStrengths Culture Development Employee Engagement Leadership Learning & Development Millennials Performance Management Profitability Retention Workplace Gallup at Work Newsletter Get the insights you need to create an exceptional workplace. Subscribe to the Gallup at Work newsletter to get our latest articles, analytics and advice. * Email Address * Country or Region I’d also like to be among the first to know about new Gallup offerings and services. I understand that I may unsubscribe from these offerings at any time. Recommended

    Original article appears here: https://www.gallup.com/workplace/269405/high-performance-workplaces-differently.aspx?utm_source=workplace-newsletter&utm_medium=email&utm_campaign=WorkplaceNewsletter_Jan_01212020&utm_content=whattheydodifferently-CTA-1&elqTrackId=d70ff841135e453c850d4e8572f3becd&elq=88f3f8febfec49ed937b26c4fb54216d&elqaid=3132&elqat=1&elqCampaignId=696

  • TED Talks: Books about business and professional growth 2019

    Minority Leader: How to Lead from the Outside and Make Change by Stacey Abrams (TED talk: 3 questions to ask yourself about everything you do)
    I work in government affairs, and the last thing I enjoy reading for pleasure are books by politicians. However, this book is different on so many levels and is a must-read — whether you’re a political junkie or just someone seeking inspiration to chart your own course. I instantly related to and was inspired by Abrams’s candid struggles to overcome self-doubt and embrace the full range of her abilities as a talented woman of color. Her writing is candid, eloquent, familiar, funny and highly digestible. I found myself nodding, smiling, dog-earing pages, and taking deep inhalations to digest her inspiring wisdom. (Read an excerpt from the book here.)
    — Nikki Clifton (TED talk: 3 ways business can fight sex trafficking)

    The Content Trap: A Strategist’s Guide to Digital Change by Bharat Anand
    In the rapidly changing environment of the digital age, entrepreneurs, business professionals and nonprofit leaders all need to understand how people interact with content. Focusing on good content without intentionally considering the connections that content generates is “the content trap” that hinders progress, growth and sustainability.
    — Alvin Irby (TED Talk: How to inspire every child to be a lifelong reader)

    Dare to Lead: Brave Work, Tough Conversations, Whole Hearts by Brené Brown (TED Talk: Listening to shame)
    This is my favorite of all of Brown’s books. I’ve read all of her previous books, and I appreciate that this one allows the reader to revisit important points from the earlier titles. I read Dare the weekend it was released. It came at a time when I was going through some personal and professional challenges and helped keep me grounded and focused.
    — Liz Kleinrock (TED Talk: How to teach kids about taboo topics)

    Creativity, Inc. by Ed Catmull
    Pixar co-founder Ed Catmull takes readers inside how the animation factory makes their sausage. This book is one of the most intimate looks behind the scenes of a company’s culture, and the impact it has on the people, business and product. I highly recommend it for anyone who thinks deeply about improving the culture of their organization.
    — Joe Gebbia (TED Talk: How Airbnb designs for trust)

    Alibaba: The House That Jack Ma Built by Duncan Clark
    I enjoyed this very inspiring book about the personal and professional life of Alibaba founder Jack Ma. Ma’s likable and easy-going personality makes the book very inspiring and fun to read, while also providing interesting insights as to how he managed to establish one of the highest-valued companies in China and the world.
    — Pierre Barreau (TED Talk: How AI could compose a personalized soundtrack to your life)

    Built to Last: Successful Habits of Visionary Companies by Jim Collins
    This is my all-time favorite business book on why values matter and what good leadership looks like.
    — Halla Tomasdottir (TED Talk: A feminine response to Iceland’s financial crash)

    Good to Great by Jim Collins
    This book is full of extraordinary insights into how to manage an organization based on rigorous research. I also love the intercalated stories that help bring home points, like the Admiral Stockdale Paradox, a concept I have lived by both in my work and own life.
    — Pardis Sabeti (TED Talk: How we’ll fight the next deadly virus)

    The Big Idea by Donny Deutsch
    This book will always hold a very dear place in my heart because it was given to me by my younger sister, who is now of blessed memory. The book was to encourage me in my entrepreneurial journey, as I switched from a corporate career in the US into the unknown world of starting and running an enterprise in Nigeria. It’s filled with stories of entrepreneurs saying ‘There’s got to be a better way of doing this,’ asking, ‘How can I provide an innovative solution to this problem?’ and forging ahead to change the world with their ideas. A must read for anyone who is thinking about taking the entrepreneurship route.
    — Achenyo Idachaba (TED Talk: How I turned a deadly plant into a thriving business)

    Drop the Ball: Achieving More by Doing Less by Tiffany Dufu
    This manifesto/memoir is a reminder of how women are expected to succeed at two full-time jobs — the paid one outside the home and the unpaid one at home — and how we need to be realistic about our expectations in order to be successful at both.
    — Grace Kim (TED Talk: How cohousing can make us happier and live longer)

    The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth by Amy Edmondson (TED Talk: How to turn a group of strangers into a team)
    This is the definitive guide to creating the conditions under which human beings can collaborate, innovate and thrive. It’s the book you want when you’re trying to do hard things with other people (for example, trying to get back from that desert island).
    — Frances Frei (TED Talk: How to build and rebuild trust)

    Rebel Talent: Why It Pays to Break the Rules at Work and in Life by Francesca Gino
    I first heard Gino speak on NPR’s Hidden Brain podcast about the role of rebels in creating real and profound change. At the time, I had been reflecting about how to acknowledge and honor my lived experiences and allow them to inform my professional work. Her evidence-based take on rebels as innovators and positive change agents — as opposed to the stereotypical person in arms against the opposition — inspired me to lean into my own authentic rebel talents and to break some rules along the way.
    — Leah Georges (TED Talk: How generational stereotypes hold us back at work)

    The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt
    This is one of those must-reads for any business reader, especially people who are interested on lean manufacturing. Insightful and full of a-ha moments, it’s a business book that’s cleverly disguised as a novel. Surprisingly easy to read, it’ll rock your management self and make you see your company and your organization in a new light. It covers productivity, strategy, change management — you name it!
    — Julio Gil (TED Talk: Future tech will give you the benefits of city life anywhere)

    Give and Take: Why Helping Others Drives Our Success by Adam Grant (TED Talk: Are you a giver or a taker?)
    This highly insightful read by an organizational professor at Wharton Business School examines the link between our success and our interactions with others and the surprising forces that affect why some people rise to the top of the success ladder while others sink to the bottom. It’s a great book that encourages you to let your heart and values guide much of what you do at work.
    — Leila Hoteit (TED Talk: 3 lessons on success from an Arab businesswoman)

    The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip and Dan Heath
    This is technically not a book about moments, despite the title; instead it’s about what creates powerful experiences and memories. It’s really helped me think through planning events in business — and in planning experiences with my family.
    — David Burkus (TED Talk: Why you should know how much your coworkers get paid)

    Athena Rising: How and Why Men Should Mentor Women by W. Brad Johnson and David Smith
    I met Johnson and Smith, two amazing men, when I was writing my book about stopping sexual harassment and gender inequality. Through their eyes, I saw that these could be men’s issues too. Here, they provide the perfect guidebook for helping men be the mentors that women need them to be — and show us all how this is a fight that men and women need to engage in together.
    — Gretchen Carlson (TED Talk: How we can end sexual harassment at work)

    Re-inventing Organizations by Frederic Laloux
    This book is about the rise of self-management as a new and future form of organization. Laloux shows how a number of extraordinary organizations, from nursing to power generation, have reinvented their management practices simply based on a different perspective of how we could relate to one another. Their workers have flourished and their market share has grown. I love this book because it is at once practical and inspiring.
    — Hilary Cottam (TED Talk: Social services are broken. How we can fix them)

    Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization by Dave Logan, John King and Halee Fischer-Wright
    One of the most challenging, rewarding and surprising things about being a professor is how much of your thought, time and energy is spent building and leading a team. After all, most faculty are PhDs, not MBAs. Tribal Leadership is one on a short list of books that I draw on in order to go beyond the traditional teacher/scholar model and try to build a team environment where super-smart students work together to solve super-hard problems.
    — Dustin Schroeder (TED Talk: How we look kilometers below the Antarctic ice sheet)

    Powerful: Building a Culture of Freedom and Responsibility by Patty McCord 
    As the longtime head of talent at Netflix and co-author of the legendary Netflix Culture Deck, McCord (TED video: 8 lessons on building a company that people enjoy working for ) has penned an incisive treatise against traditional HR practices. In short, digestible chapters, she explains how paying top dollar, firing anyone who isn’t an A+ performer and training employees on how businesses operate all helped Netflix become one of the most successful media and technology companies in the world.
    — Jason Shen (TED Talk: Looking for a job? Highlight your ability, not your experience)

    Creative Change: Why We Resist It and How We Can Embrace It by Jennifer Mueller
    Dr. Mueller’s research on how we react to new and innovative ideas has had a fantastic impact on her field. In this book, she outlines a plan for overcoming the resistance to change.
    — David Burkus (TED Talk: Why you should know how much your coworkers get paid)

    The Heroine’s Journey by Maureen Murdock
    I’ve read the book many times, and sometimes I just re-read a section out of it. It’s on my bedside table and in my Kindle, and I have found it a huge support during various phases in my life in the last 15-plus years. Most life journeys have been written by and about successful men. This book helps you understand the deep patterns in the journeys of successful women — showing what drives us to success but also to over-exhaustion — and how we can integrate masculine and feminine forces in our lives.
    — Amel Karboul (TED Talk: The global learning crisis — and what to do about it)

    Deep Work: Rules for Focused Success in a Distracted World by Cal Newport
    We are swimming in distractions from email, text messages and social media, all of them stealing away our attention. Newport (TED Talk: Why you should quit social media) brings us some hopeful news: placing our concentration and effort on creating work of value is still a top-tier skill. Then he maps out a path to recovering this skill for those who may have lost it.
    — David Burkus (TED Talk: Why you should know how much your coworkers get paid)

    Jugaad Innovation: Think Frugal, Be Flexible, Generate Breakthrough Growth by Jaideep Prabhu, Navi Radjou and Simone Ahuja
    This book goes a lot beyond other business books and speaks not only about the need to be agile but also the need to be frugal in developing countries in order to fit the consumer and context of these nations. I find this book extremely hopeful as it shows how simple, cost-effective solutions can change the world for the better.
    — Mileha Soneji (TED Talk: Simple hacks for life with Parkinson’s)

    inGenius: A crash course on creativity by Tina Seelig
    This wonderful book shows how everyone is creative. Through examples from her own work, others in the design thinking field and history, Seelig (TED Talk: The little risks you can take to increase your luck) provides a wealth of tools and techniques to help everyone uncover their creative potential.
    — Elise Roy (TED Talk: When we design for disability, we all benefit)

    The Creative Habit: Learn It and Use It for Life by Twyla Tharp
    Tharp is a dancer and choreographer, and I understand very little of that craft but I was drawn to her book when I saw it sitting on a table at a bookstore 15 years ago. She is a pragmatist and a true original. Her book is a terrific source of battle-tested advice about hard work, surviving failure, and living a creative life. I often find myself thinking about its lessons and retelling the stories in my own talks.
    — Tim Harford (TED Talk: A powerful way to unleash your natural creativity)

    US Army Survival Manual: FM 21-76 by Department of Defense
    There’s a ton of really great stuff in this book that applies to business and life, especially in the beginning. A sample tidbit: “The greatest enemies in a combat survival and evasion situation are fear and panic. If uncontrolled, they can destroy your ability to make an intelligent decision. They may cause you to react to your feelings and imagination rather than to your situation. They can drain your energy and thereby cause other negative emotions. Previous survival and evasion training and self-confidence will enable you to vanquish fear and panic.” Overall, the first few chapters of the book read like a business or personal psychology book if you replace combat with business — or even daily life.
    — Chieh Huang (TED Talk: Confessions of a recovering micromanager)

    Getting to Maybe: How the World Is Changed by Frances Westley
    Westley was my instructor in a conflict resolution course many years ago, and I have read this book multiple times. I learn something new each time. However, the main message I got from it when I read it the first time was that when trying to change the world (in whatever field you work with), it’s important to stop every once in a while and really think about what you are doing. It is OK to change plans, it is OK to change strategies, it is OK to revamp. Sometimes we are so deeply involved with what we do and the methods we use to reach our goals that we do not even see when it is not working.
    — Patricia Medici (TED Talk: The coolest animal you know nothing about and how you can save it)

    Taking the Work Out of Networking: An Introvert’s Guide to Making Connections That Count by Karen Wickre
    Who knew connecting with others for one’s career could be so authentic, observational and reciprocal? In this practical, delightful read, Wickre reveals a whole new kind of networking for our increasingly transactional digital world. Full of insights and helpful tips, especially regarding social media, this is the perfect book for anyone in the midst of a career transition or considering one. (Read an excerpt from the book here.)
    — Chip Conley (TED talk: What baby boomers can learn from millennials at work — and vice versa)

    Go here to see the other book categories in the gift guide 

    Predictably Irrational: The Hidden Forces That Shape Our Decisions by Dan Ariely
    Ariely (TED Talk: How to change your behavior for the better), a professor of psychology and behavioral economics, reveals through many studies why we so often behave in a way that totally contradicts logic. While reading it, I had to smile many times because I could see myself behaving exactly like the studies’ subjects. After reading Irrational, you may be a bit more gentler with your own and others’ irrationality. You will also know why getting something for free does feel so good.
    — Hannah Bürckstümmer (TED Talk: A printable, flexible, organic solar cell)

    How Emotions Are Made: The Secret Life of the Brain by Lisa Feldman Barrett 
    I had the pleasure of meeting Barrett (TED Talk: You aren’t at the mercy of your emotions — your brain creates them) at a TED event where we both spoke. Her book clarifies and, ultimately, debunks many myths about our emotions and how our brains creates them. It’s an interesting and thought-provoking read, and I found it to be engaging and fascinating. I strongly recommend it to anyone who thinks they can “read” people just by looking at them. (You can read an excerpt from her book here.)
    — Simone Bianco (TED Talk with Tom Zimmerman: The wonderful world of life in a drop of water)

    Willpower: Why Self-Control Is the Secret to Success by Roy F. Baumeister and John Tierney
    I love this book because it explained so many things to me … about me. Willpower is, quite clearly, a primary tool for success in work and love. And this book is packed with gripping stories about those who have struggled with temptation (from Oprah and Eric Clapton to Henry Morton Stanley and more) that vividly illustrate how to engage this precious fuel, willpower, to win in business and romance. And I finally know why, after days of being soooo good, I get to an airport and go wild on sweets. This book reaches deep into those most fascinating topics: human nature; how the brain and body work; why we do the things we do; and how to battle our darker angels to succeed in life.
    — Helen Fisher (TED Talk: The brain in love)

    Braving the Wilderness: The Quest for True Belonging and the Courage to Stand Alone by Brené Brown
    Brown first came to my attention through her TED talk (The power of vulnerability). I was struck by the courage it took her to be so honest — to acknowledge that being vulnerable doesn’t mean being weak. In this book, she again shatters the myth that having the courage to stand alone doesn’t isolate us. Instead, it brings us into a fuller experience of community. This message meant a lot to me after I was forced by take a stand by myself.
    — Gretchen Carlson (TED Talk: How we can end sexual harassment at work)

    Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead by Brené Brown 
    This book is all about having courage. Based on 12 years of research, it explains how vulnerability is both the core of difficult emotions like fear, grief and disappointment and the birthplace of love, belonging, joy, empathy, innovation and creativity. If we want to lead full lives, Brown (TED Talk: The power of vulnerability) encourages us to step into the arena in all aspects of our lives and dare greatly. She writes, “When we shut ourselves off from vulnerability, we distance ourselves from the experiences that bring purpose and meaning to our lives.”
    — Christine Porath (TED Talk: Why being respectful to your coworkers is good for business)

    The World Beyond Your Head: On Becoming an Individual in the Age of Distraction by Matthew Crawford
    Did you think being an individual was to be free of all relations and encumbrances and demands? Think again, says Crawford. We are a social animal, and we only become ourselves when attending to the demands of that which allows us to lose our detached self-possession.
    — Sajay Samuel (TED Talk: How college loans exploit students for profit)

    Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain (TED Talk: The power of introverts)
    Regardless of where you happen to fall on the introvert-ambivert-extravert spectrum, I highly recommend this insightful and accessible book. Touchingly personal and well-researched, this book is what inspired me to pursue social psychology during my doctoral program. At this crossroads in US history, it is particularly relevant to understand and celebrate the traits that define each of us as leaders. I am so happy I consumed Quiet via the audio version, since the book’s takeaways really come to life through the understated yet powerful delivery of the narrator.
    — Dana Kanze (TED Talk: The real reason female entrepreneurs get less funding)

    Flow: The Psychology of Optimal Experience by Mihaly Csikszentmihalyi
    Want to understand happiness? In this book, Csikszentmihalyi (TED Talk: Flow, the secret to happiness) describes a state of consciousness — which he calls “flow” — in which people typically experience deep enjoyment, creativity and a total involvement. He also demonstrate the ways that this positive state can be controlled and not just left to chance. By ordering the information that enters our consciousness, we can discover true happiness and greatly improve the quality of our lives.
    — Lisa Dyson (TED Talk: A forgotten space age technology could change how we grow food)

    The Person You Mean to Be: How Good People Fight Bias by Dolly Chugh 
    This is such a thought-provoking read for all of us, given the societal issues today. Chugh (TED Talk: How to let go of being a “good” person and become a better person) argues that we might be better off by not striving to be perfect when it comes to the hot-button topics today but by being good-ish. (Read an excerpt from the book here.)
    — Chieh Huang (TED Talk: Confessions of a recovering micromanager)

    How Proust Can Change Your Life by Alain de Botton
    Marcel Proust wrote well over one million words replete with deep insights and observations about human nature, but who has the time to read that much? Luckily, de Botton (TED Talk: A kinder, gentler philosophy of success) has distilled Proust’s work into a delightful, witty and wise book about the human condition. It can inspire hope by making you realize that so much of we feel is “modern society unhappiness” is actually a part of human nature.
    — Sebastian Wernicke (TED Talk: How to use data to make a hit TV show)

    Astonish Yourself: 101 Experiments in the Philosophy of Everyday Life by Roger-Pol Droit
    Droit is a great French philosopher, and I was so glad when the English-language version of this book came out. I always keep a few copies of it at home to offer as gifts to good friends. It contains very simple experiments to discover the subconscious and unexpected processes in your brain, and it’s great inspiration for those of us who build technologies and create new kinds of experiences.
    — Rebecca Kleinberger (TED Talk: Why you don’t like the sound of your own voice)

    Grit by Angela Duckworth
    In this compelling and interesting read, Duckworth (TED Talk: Grit — the power of passion and persistence) explores the concept of grit. Through numerous real-life examples of high achievers, she examines the idea that they possess a combination of passion and perseverance — not just talent. This book really resonated with me, a person who sees herself as possessing grit. It made me recognize that much of my success in athletics, work and life has been due to my effort and unrelenting determination, despite my not being the fastest or most talented. I hope that I can teach my own daughter to have grit.
    — Minda Dentler (TED Talk: What I learned when I conquered the world’s toughest triathlon)

    One dominant belief in our culture is that inherited intelligence dictates so much of our success, despite copious examples to the contrary. Duckworth’s research, which is clearly explained in this book, helps spread the good news there’s more to the story of what drives success — and more that we can do to enhance everyone’s chances.
    — David Burkus (TED Talk: Why you should know how much your coworkers get paid)

    Mindset: The New Psychology of Success by Carol Dweck (TED Talk: The power of believing you can improve)
    Dweck’s treatise on growth versus fixed mindsets has been extraordinarily influential in my professional and personal life. One of the greatest things that holds us back from reaching our full potential is fear of failure. By believing that we can grow and change our abilities through hard work and grit, we can get past that fear and unlock all sorts of possibilities in ourselves.
    –Margaret Gould Stewart (TED Talk: How giant websites design for you and a billion others)

    Biased: Uncovering the Hidden Prejudice That Shapes What We See, Think and Do by Jennifer Eberhardt
    Stanford University professor Eberhardt draws on years of her own rigorous academic research and the work of others to effectively break down how bias insidiously operates in each of our lives — as perpetrators, victims, bystanders and helpers — every day. The deeply moving personal and professional experiences that she shares help facilitate a tangible connection to this important subject matter. A must read for scholars and laypeople alike, this book reaches beyond the merely descriptive to prescribe courses of action that have been found to be effective in combating our unconscious bias.
    — Dana Kanze (TED Talk: The real reason female entrepreneurs get less funding)

    Stumbling on Happiness by Daniel Gilbert
    It’s hard to walk through a library without stumbling on a book about happiness, but this one is my all-time favorite. Gilbert (TED Talk: The psychology of your future self) shares fascinating insights from scientific research on happiness and shows us how our most fundamental assumptions about what will make us happy often turn out to be wrong. This book is so entertaining and funny that I can’t read it in public because it makes me laugh out loud (so it’s perfect for a desert island!).
    — Elizabeth Dunn (TED Talk: Helping others makes us happier — but it matters how we do it)

    Big Magic: Creative Living Beyond Fear by Elizabeth Gilbert 
    Forget what you think about Eat, Pray, Love. Gilbert (TED Talk: Success, failure and the drive to keep creating) has a phenomenal lens on how creativity really works. Throughout the book, she reminds you that if you take creativity off a precious pedestal and just keep working on something, magic does happen.
    — Rachel Botsman (TED Talk: The case for collaborative consumption)

    The Philosophical Baby: What Children’s Minds Tell Us About Truth, Love and the Meaning of Life by Alison Gopnik
    This fascinating book offers an intriguing dive into the minds of our young and how they develop and function. Gopnik (TED Talk: What do babies think?) encourages us to revisit many of our assumptions on these subjects and to confront anew the the meaning of life and other philosophical big questions. Whatever your take on her overarching point — that our children can enlighten us adults — her book is bound to make you think and to find hope in the miracle of the human mind.
    — Isaac Lidsky (TED Talk: What reality are you creating for yourself?)

    The Examined Life: How We Lose and Find Ourselves by Stephen Grosz
    This book s a collection of deeply moving stories of self-discovery by psychoanalyst Grosz. His writing about therapy has been described as “like a combination of Chekhov and Oliver Sacks.” Whether it’s finding and keeping love, facing trauma in a family history, or confronting the most sensitive personal or professional vulnerabilities, this book brings hope by showing that humans have the capacity to heal — even bloom — when living with life’s most painful emotional scars.
    — Alexandra Sacks (TED Talk: A new way to think about the transition to motherhood)

    Shared Reality: What Makes Us Strong and Tears Us Apart by E. Tory Higgins
    Columbia University professor Higgins introduces readers to his fascinating social psychological theory of “shared reality” with patience and passion. Although the theoretical underpinnings run deep, readers can easily forge an intimate relationship with these findings. Perhaps the ultimate “desert island” book topic, shared reality enables us to better understand our innate yearning to connect meaningfully with others. More important now than ever, this book helps us be better parents, friends, partners, coworkers and community members by sharing what is real about the world around us.
    — Dana Kanze (TED Talk: The real reason female entrepreneurs get less funding)

    How To Be Idle: A Loafer’s Manifesto by Tom Hodgkinson
    This is a funny, eye-opening guide to why and how we are living is making us so miserable, but we can’t even say that, let alone object. This book explains how we were not always so work obsessed; instead, work was integrated into our lives, which were more than what we did to earn money. Plus, there’s a great chapter on why we do hangovers all wrong.
    — Simone George (TED Talk with Mark Pollock: A love letter to realism in a time of grief)

    Wherever You Go, There You Are by Jon Kabat-Zinn
    Learning to be ‘present’ in your life and to appreciate every single moment is certainly a wonderful skill to have. Being mindful has made such a difference in my life — most significantly in adapting and accepting the acute discomfort that I live with as a double amputee. Practicing mindfulness has enabled me to include pain into my positive idea of what it means to ‘feel’ life — the full spectrum of what it means to be alive!
    — Gill Hicks (TED Talk: I survived a terrorist attack. Here’s what I learned)

    Thinking, Fast and Slow by Daniel Kahneman
    Kahneman (TED Talk: The riddle of experience vs. memory) shares what he has learned in decades of research — a wonderful, clear and simple analysis of our embedded self-delusions and the ‘dual-process’ model of our brains.
    — Tom Hulme (TED Talk: What can we learn from shortcuts?)

    The World as Laboratory: Experiments with Mice, Mazes and Men by Rebecca Lemon
    Even if we are influenced, shaped and controlled in our behaviors and actions, at least we are free inside — right? Not so, argues Lemov in his book. The attempt to engineer the interior space of people began over a century ago with the field of behavioral psychology, and its subsequent history is chillingly recounted in this scholarly yet accessible book.
    — Sajay Samuel (TED Talk: How college loans exploit students for profit)

    Doing Good Better by Will MacAskill 
    “Effective altruism” is one of the most important new social movements, and this book is a great introduction to it. MacAskill (TED Talk: What are the most important moral problems of our time?) is a philosopher from Oxford who explains how a lot of our intuitions about how to help the world are misguided, and how we can make a bigger difference in the world with some simple shifts in our behavior.
    — Julia Galef (TED Talk: Why you think you’re right — even if you’re wrong)

    Improv Wisdom by Patricia Ryan Madson
    This book is a refreshing change from the usual self-help psychology in that it introduces you to improv and its principles and applies them to everyday life. I enjoyed learning more about the art of improv and having the opportunity to think about how I approach life and to try something different. It’s also a concise, well-organized book that is easy to revisit over and over. I recommend trying improv if you can — it’s unbelievably fun.
    — Sabine Doebel (TED Talk: How your brain’s executive function works)

    The Singing Neanderthals: The Origins of Music, Language, Mind and Body by Steven Mithen
    This is a brilliant read for anyone who is passionately connected to music. Mithen brings together psychology, evolutionary biology, neuroscience, archaeology and more to uncover just how deeply music is embedded in our species. Immensely readable, quirky and full of insight into our human condition, this book drops my jaw at least once per chapter.
    — Meklit Hadero (TED Talk: The unexpected beauty of everyday sounds)

    The Skeptic’s Guide to the Universe: How to Tell What’s Really Real In a World Increasingly Full of Fake by Steven Novella
    Novella is right up there with Carl Sagan as people who taught me the joy and humility that comes with understanding how our brains actually work (or don’t!) in our quest to understand the cosmos and ourselves. This is the ultimate guide to critical thinking, with all the charm and irreverence that Steve and the other “Rogues” bring to their weekly podcast of the same name. As the subtitle suggests, this book comes at a time when we need it most.
    — Matt Russo (TED Talk: What does the universe sound like? A musical tour)

    The Wizard of Oz and Other Narcissists: Coping with the One-Way Relationship in Work, Love and Family by Eleanor D. Payson
    This incredibly insightful book details the underlying motivations and behaviors of those with narcissistic personality disorders. It also describes the interpersonal relationship characteristics between individuals with NPD and others at work and at home. In a world filled with increasing self-absorption, it’s is a terrific read.
    — Susan Robinson (TED Talk: How I fail at being disabled)

    How to Change Your Mind: What the New Science of Psychedelics Teaches Us About Consciousness, Dying, Addiction, Depression, and Transcendence by Michael Pollan
    If there were one book that I could make everyone read — outside my primary life’s focus of reforming our system of agriculture — it would be this one. In short, psychedelic drugs can be used as therapy for everything from addiction and depression to the existential angst that accompanies the dying process for many people. Pollan (TED Talk: A plant’s eye view) brings his exceptional storytelling skills and his journalistic sense of skepticism to the history and the current science around psychedelics. Riveting, fascinating and enjoyable.
    — Bruce Friedrich (TED Talk: The next global agricultural revolution)

    Practical Ethics by Peter Singer 
    This is a great book for someone who wants to consider how they could live a more ethical life or better understand some issues in applied ethics. It’s an extremely well argued, compelling book addressing topics relevant to all of us. You don’t have to agree with everything that Singer (TED Talk: The why and how of effective altruism) writes in order to find it thought-provoking and worth the read. In terms of books that changed my life, this one is right up there.
    — Sabine Doebel (TED Talk: How your brain’s executive function works)

    The Power of Meaning: Finding Fulfillment in a World Obsessed with Happiness by Emily Esfahani Smith
    I was inspired by Smith (TED Talk: There’s more to life than being happy) after meeting her at the 2017 TED conference. There is so much of American culture that’s reliant on happiness, and her book is a good reminder that we might be focusing on the wrong things and perhaps meaning is a better focus for us.
    — Grace Kim (TED Talk: How cohousing can make us happier and live longer)

    Mistakes Were Made (But Not By Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts by Carol Tavris and Elliot Aronson
    This book forces me to be self-reflective and recognize when cognitive dissonance enters my decision-making process. Citing numerous historical examples in which this psychological phenomenon has negatively impacted outcomes, Tavris and Aronson brilliantly show the reader how we can identify dissonance in our choices, ultimately helping you make better decisions and foster better relationships.
    — Kelly Richmond-Pope (TED Talk: How whistle-blowers shape history)

    Nudge: Improving Decisions About Health, Wealth and Happiness by Richard Thaler
    This book really added another perspective for me. It explained why we all make — quite often — unwise choices due to a lack of information. Not to spoil the punchline, but I found it very interesting that the cause of making bad decisions can be found within ourselves.
    — Matthias Müllenbeck (TED Talk: What if we paid doctors to keep people healthy?)

    Becoming Wise: An Inquiry into the Mystery and Art of Living by Krista Tippett
    This book is full of the same kind of nuanced, wide-ranging intelligence about what makes us human as her radio show and podcast, “On Being.” You’ll close the last page feeling intelligently hopeful about how our wounds actually do serve to make us more wise and connected.
    — Courtney Martin (TED Talk: The new American dream)

    The Hidden Brain: How Our Unconscious Minds Elect Presidents, Control Markets, Wage Wars and Save Our Lives by Shankar Vedantam
    What role do unconscious biases play in how we make decisions when we buy, think, vote, judge and convict? What we don’t know about what we believes shapes much more about our lives and our actions than we realize. The author does a great job of educating readers about the role of unconscious bias in a page-turning, interesting way.
    — Casey Brown (TED Talk: Know your worth, and then ask for it)

    Why Buddhism is True: The Science and Philosophy of Meditation and Enlightenment by Robert Wright
    Wright (TED Talk: The evolution of compassion) writes with a combination of humility and wisdom, summarizing the best research on the science behind Buddhist practices in an approachable manner. This book makes me feel hopeful that there is a life beyond our human neuroses, no matter what form they take, and it’s a great read for both skeptics of meditation and experienced meditators.
    — Mara Mintzer (TED Talk: How kids can help design cities)

    Go here to see the other book categories in the gift guide 

    Do these recommendations look familiar? They’ve been curated from TED’s reading lists 

    Originally appears in: https://ideas.ted.com/gift-guide-books-about-business-and-professional-growth/?utm_source=recommendation&utm_medium=email&utm_campaign=explore&utm_term=giftguide

  • How to Upgrade and Update Your Coaching Tools Affordability

    By CB Bowman, MBA, CMC, BCC, MCEC

    Have you noticed that the price of becoming certified in various top-line coaching instruments has dramatically increased over the past few years? It is not uncommon to pay over one to two THOUSAND dollars for certification AND the fees do not include the cost of travel, hotels, and meals. Even if you consider taking the on-line certifications, the price can still be thousands of dollars. What is worse, some of the top certifications don’t allow you to become certified in their instruments unless you apply through a sponsoring organization, even if you have been in private practice for over 10 years!

    THE SECRET SOLUTION:

    The MEECO Leadership Institute, the sister organization to the Association of Corporate Executive Coaches, attempts to help coaches solve this cost problem through its annual Silent Auction fundraiser. The auction offers professionals the opportunity to purchase tools at a greatly reduced price.

    SAMPLE INSTRUMENTS:

    Coaches or organizations can bid on items such as:

    · MARSHALL GOLDSMITH STAKEHOLDERS CENTERED COACHING, which is a disciplined practice that helps coaches learn and apply a proven process for leaders to use for effective behavior change. The methodology has a remarkable track record of success as measured by those who work with the leader and assess the level of improvement through the mini-survey tool.

    · MRG’S (MANAGEMENT RESEARCH GROUP) THE LEADERSHIP EFFECTIVENESS ANALYSIS™ 360° which offers an expansive, holistic, and unparalleled view of your current and emerging leaders and provides a clear roadmap for growth and increased success.  The LEA 360™ measures 22 leadership behaviors grouped into six core functions, creating a uniquely insightful profile that provides a nuanced and scientifically sophisticated development tool.

    · BIRKMAN PERSONALITY ASSESSMENT CERTIFICATION, this is a scientifically developed, multi-dimensional assessment, The Birkman Method, provides personality and occupational data to help understand individuals’ unique behavior and work satisfaction across different situations and industries. The Birkman Method reaches further into personality than any other assessment, allowing for individuals to understand not only who they are, and why they are.

    · AIIR CONSULTING’S TEAM EFFECTIVENESS SURVEY PRACTITIONER GROUP CERTIFICATION is an interactive virtual group certification session. You’ll engage with like-minded practitioners to discuss principles of effective teaming. Participants will be able to interpret and discuss sample reports, and get equipped with powerful tools to help teams overcome the obstacles holding them back.

    · DR. TERRY HILDEBRANDT’S COACHING SUPERVISION (6) 1 HR SESSIONS. Coaching supervision is a collaborative learning practice to continually build the capacity of the coach through reflective dialogue and to benefit his or her clients and the overall system. The goal is to provide executive coaches a supportive and appreciative space in which to reflect on their practice with clients, clarify what works well, and explore aspects of their practice that can be strengthened.

    · And much more!

    WHY PARTICIPATE?

    The silent auction is a tremendous opportunity to increase the tools in your professional portfolio BELOW the authors/publishers SRP (suggested retail price). Here is a chance to save as much as $500 on several items! It is easy to participate since the auction takes place on-line and ends with a live auction on Oct 18 at the MEECO Institute’s Gala (https://meeco-conference2019.org/). However, YOU DO NOT HAVE TO ATTEND THE GALA to participate!

    HOW TO PARTICIPATE:

    Bidders have the option to play-the-odds by placing a bid on-line, OR they can use the on-line buy-now option, which would prevent anyone from over bidding. Even the buy-now option is a substantial savings compared to the retail cost.

    To place your bid visit: https://www.32auctions.com/organizations/50316/auctions/62250

    Bidding is now live and closes Oct 18, 2019.

  • Top Digital Marketing Ideas From 2019

    Review these small business marketing tips for 2019 and optimize your success in the rapidly changing digital economy. The online environment has created new opportunities for people who are interested in learning more about online marketing for small businesses. However, the digital economy is increasingly competitive, and this situation requires new business owners to develop and deploy marketing strategies that address the rapidly changing environment. Certain strategies promise to make an impact while continuing to increase in value. This article covers the top digital marketing ideas from 2018 that show the potential of rising in value during 2019.

    Referral Marketing

    Referrals are powerful because they involve people who are already in a relationship. When a person refers their friends or family members to your business, the quality of the contact is automatically higher than it would be if they had just found you through a search engine. This is what makes referral marketing one of the most powerful small business marketing tips from 2018.

    Search Engine Optimizations and Localization

    The ability to attract high-value customers practically defines a successful business model. Local search optimization is a process where your online presence is used to market products or services to customers that are located in your area. The benefits of targeting local customers is well-known, but the process of achieving the desired results can seem complex. Professionals who perform this function are highly skilled because there are many nuances to creating an effective marketing strategy that targets local customers. This can include an overhaul of the website in order to attract relevant traffic to the site.

    Many businesses fail to upgrade their websites, and this can create an image that is unattractive to visitors. It can also contain errors that search engines will use to reduce the page ranking. Upgrading the website is an essential part of any localized search optimization strategy for 2018, and the benefits will continue into 2019. This is a top solution for digital marketing for small businesses because it leverages the information provided by customers based on their previous purchasing decisions.

    Link Building Strategies

    Search engines use algorithms to determine various qualities about a website. This process is used to rank the site and determine the level of popularity with people who are searching online. Rankings affect the visibility of the site, and high-quality links can improve the ranking in the results page. Links can be either inbound or outbound, and the search engines analyze them in terms of relevance.

    Links that are unrelated can be penalized. Conversely, if the links use anchor text that is related to the subject, the ranking will improve. This also applies to internal links, which use anchor text to take the visitor to another page on the site. The text must be related to the content on the destination page in order to maintain high rankings with the search engines. Businesses that are involved in engaging in link building can enjoy residual effects long after the initial task is completed.

    Online Reputation Management

    Online reputation management is essential for any successful strategy of digital marketing for small businesses. Many online customers will trust the experiences of family and friends. They listen to people who are already in contact with your business, and this can be one of the most effective small business marketing tips from 2018. Social media is increasing the ability of businesses to communicate to customers in ways that are more engaging and relevant than ever. This is why managing the reputation of the enterprise is considered to be one of the best digital marketing ideas from 2018. Any digital marketing for small businesses should involve a comprehensive method of communicating across multiple media outlets in order to reach potential customers with consistent messages.

    Content Marketing

    Customers are always looking for specific products or services, but the site must communicate this information in a short amount of time. The ability to demonstrate value within a few seconds is a sophisticated skill that content marketers are adept at wielding. When you are assembling your arsenal of small business marketing tips from 2018, remember that content is king. This will allow your site to remain relevant well into 2019 as the digital landscape changes.

    Content marketing provides you with the raw materials necessary to satisfy the basic requirements of any search engine. This includes appropriate keyword density, relevant search terms and variations in word choice. This type of content marketing applies mainly to the text on the page, but similar criteria can be used for videos or explainer animations that appear on the website as well.

    More Digital Marketing Ideas From 2018 and for 2019

    As digital marketing for small businesses continues to approach 2019, it is important to analyze the options in terms of future needs. This includes the effects of artificial intelligence on search engines, for example. In 2019, the capacity of artificial intelligence to perform in-depth analysis of behavior and purchasing patterns will increase. This information will be collected from various social media platforms and blog posts.

    Artificial intelligence will influence the way businesses engage in providing customer service. Every year, more customers use chat boxes to interact with a customer service representative, which might be either human or an artificial intelligence machine. Gartner reports that the use of this technology will account for about 85% of customer relationships by the year 2020.

    Content marketing will also be influenced by artificial intelligence. However, it is important to realize that even though content can be generated by an artificially intelligent machine, these programs function based on rules and patterns that sound rigid and humorless. Companies should realize when it is appropriate to use human-generated content, which is uniquely capable of sparking human emotions from readers. Consider integrating these small business marketing tips from 2018, which will carry your plan of digital marketing for small businesses well into 2019 and beyond.

    Original article appears here: https://www.hiscox.com/blog/2019-small-business-digital-marketing-tips-and-ideas?utm_campaign=D%20-%20Customer%20Newsletter%20-%20March%202019_vB&utm_medium=email&utm_source=Eloqua

  • The Human Skills We Need For An Unpredictable World

    The more we rely on technology to make us efficient, the fewer skills we have to confront the unexpected, says writer and entrepreneur Margaret Heffernan. She shares why we need less tech and more messy human skills — imagination, humility, bravery — to solve problems in an unpredictable age. “We are brave enough to invent things we’ve never seen before,” she says. “We can make any future we choose.”

    Original article appears in: TED Talks Ideas worth spreading: https://www.ted.com/talks/margaret_heffernan_the_human_skills_we_need_in_an_unpredictable_world/transcript?utm_source=newsletter_weekly_2019-08-02&utm_campaign=newsletter_weekly&utm_medium=email&utm_content=top_left_button#t-4855

  • Referral Marketing for Beginners: The Power of Referral Programs

    March 25, 2019

    When it comes to small business marketing, trust is by far the most valuable currency. Driving web traffic and increasing brand awareness are great goals, but there’s nothing more impactful than engendering trust in your business. This can be achieved in a number of ways, but word-of-mouth consistently produces the best results. Indeed, 92 percent of customers say they are inclined to trust “earned” media like word-of-mouth and personal recommendations. Referral marketing is the simplest and most effective way to generate this invaluable buzz, so take a look at what you need to know to get started.

    What Is Referral Marketing?

    There’s no question that word-of-mouth is a powerful force. Plenty of businesses have succeeded largely on the strength of word-of-mouth marketing. In-person recommendations generate over five times more sales than paid marketing efforts, making them a holy grail of advertising. Unfortunately, most businesses can’t afford to simply sit back and wait for these recommendations to happen organically. The solution, then, is referral marketing.

    In its most basic form, referral marketing simply means offering some kind of incentive to encourage satisfied customers to spread the word about your business. Why is this necessary? While 83 percent of customers are willing to spread the word about great products or services, just 29 percent actually do so on their own. Offering a referral program can tap into that remaining 54 percent and lead to a huge increase in your word-of-mouth recommendations. It’s a simple strategy that can produce serious growth, but it’s not right for every situation.

    Is Referral Marketing Right for Your Business?

    An effective referral marketing campaign requires that a business has a few things in place. The first requirement is a truly excellent product or service. After all, few customers are going to suggest a subpar product to their family and friends. Even worse, offering a referral program for something that doesn’t meet expectations can backfire in a serious way. Good reviews for your offerings, positive feedback from customers and unsolicited referrals are all good signs that referral marketing is a fit for your business.

    Another prerequisite is excellent customer support. This serves a few important purposes. The first is to ensure that your business can adequately handle an influx of new customers. It’s no guarantee, but a referral program can sometimes bring in a major increase in traffic. Can your company handle this increase appropriately? The second factor is to make sure that each new customer has as good an experience as the person who made the recommendation. A single referral doesn’t do much good, but a negative experience can stop the chain before it even begins. The best campaigns rely on each referred customer subsequently bringing even more referrals on board.

    The Basics of Creating a Referral Program

    The first step in building a referral program is defining the goals you’d like to achieve. What would constitute a success for your campaign? For some businesses, it may involve hitting a specific sales figure in a certain time frame. For others, it may be more important to bring on a particular number of new customers. Perhaps the most important factor for your industry is building greater trust and recognition. No matter what success looks like to you, it’s important to be specific and set tangible targets that can be used to track your progress later on.

    The next task is to choose the right incentives. In some cases, simply thanking your customers and asking them to spread the word if they’re satisfied is enough to jump-start the process. In other cases, it’s best to offer a reward to help spur your customers into action. Take a look at what your competitors are doing and consider which incentives are appropriate for your industry. Popular options include the following:

    • Priority service
    • Credits or cash back on purchases
    • Access to exclusive deals and discounts
    • Free or upgraded shipping

    Promote, Refine and Refocus

    Once you’ve determined your goals and settled on incentives, the key to success is building awareness of your program. As with incentives, the right approach to promotion may vary depending on your industry and the goods or services you offer. Reaching out to existing customers with an invitational email is almost always a great place to start. A prominent call to action on your website is usually an effective approach as well. It’s also a good idea to incorporate your referral program into your newsletter. Recent studies have shown that 90 percent of people who are prompted to subscribe to a newsletter opt to do so.

    After the program has been launched, it’s important to track the results and adapt your approach as necessary. Unfortunately, it sometimes takes some trial and error to hit upon the most effective combination of incentives and promotional strategies for your industry and customer base. Regularly refining your approach and refocusing your long-term aims will help you maximize your returns. Utilize the metrics that are most important to you to track your success. Consider requesting feedback from customers to gauge their response to your program and use this information to shape any changes moving forward.

    The modern hyperconnected, media-saturated world has given businesses more avenues for marketing than ever before. Nonetheless, word-of-mouth is undoubtedly still king. In fact, it’s the primary motivating factor behind a staggering 50 percent of all purchasing decisions. The most successful small businesses capitalize on this and turn satisfied customers into true allies. With small business referral programs, you can engender trust, give back to the customers who fuel your success and open up new opportunities for strong and sustainable growth.

  • Positive Performance Checklist

    There are several ways to use this performance aid. You may want a client to simply complete the checklist to make changes in how to approach work spaces and time. Or it could also be used as a conversation starter by having a team,  department head or colleagues, complete the checklist and then meet to review how a team feels about the work environment.
    ⎕ We spend time appreciating past successes and savoring the feeling of earlier accomplishments.
    ⎕ We spend time envisioning how our work will make a difference in the future.
    ⎕ We declare and commit to specific goals.
    ⎕ We teach, encourage, and practice mindfulness in the workplace.
    ⎕ We work in a culture that respects the need for recovery.
    ⎕ We model positive performance behaviors by turning off email, cell phones, and texts during personal time and encouraging employees to use their vacation time.
    ⎕ We teach and use active, constructive responding.
    ⎕ We intentionally use language to prime others for success.
    ⎕ We begin meetings with good news—either personal or work related. We regularly celebrate the successes of our teams.
    ⎕ We verbalize our appreciation and gratitude for co-workers on a routine basis.
    ⎕ We use positive, upbeat language even when dealing with setbacks. We always include “because” when we ask for change.
    ⎕ We interrogate our goals by asking, “Given our current reality and our future commitments, will we really reach our desired outcome?”
    ⎕ We focus on and celebrate the process of working for a goal, rather than the outcome.
    ⎕ We practice communicating positive expectations that bring out the best in our co-workers.
    ⎕ We have a manager/employee feedback ratio of at least three positive comments to every negative one.
    ⎕ We foster an environment that encourages lifetime learning and development.
    Original Article: 2019 ATD, Association for Talent Development | 1640 King Street, Alexandria, VA, 22314, US
     

    MEECO Leadership Institute Executive Coaching Conferences
    Oct 15, 2019; Oct 16-18, 2019…
    Click Here

  • Why we get mad — and why it’s healthy

     

    Since classical times, philosophers and physicians have identified anger as a human frailty that can lead to violence and human suffering, but with the development of a modern science of abnormal psychology and mental disorders, it has been written off as merely an emotional symptom and excluded from most accepted systems of psychiatric diagnosis. Yet despite the lack of scientific recognition, anger-related violence is often in the news, and courts are increasingly mandating anger management treatment. It is time for a fresh scientific examination of one of the most fundamental human emotions and what happens when it becomes pathological, and this thorough, persuasive book offers precisely such a probing analysis.

    Using both clinical data and a variety of case studies, esteemed anger researchers Raymond DiGiuseppe and Raymond Chip Tafrate argue for a new diagnostic classification, Anger Regulation and Expression Disorder, that will help bring about clinical improvements and increased scientific understanding of anger. After situating anger in both historical and emotional contexts, they report research that supports the existence of several subtypes of the disorder and review treatment outcome studies and new interventions to improve treatment. The first book that fully explores anger as a clinical phenomenon and provides a reliable set of assessment criteria, it represents a major step toward establishing the clear definitions and scientific basis necessary for assessing, diagnosing, and treating anger disorders.

    RECOMMENDED READING:

    “Understanding Anger Disorders” 1st Edition
    by Raymond DiGiuseppe (Author), Raymond Chip Tafrate (Author)

    Since classical times, philosophers and physicians have identified anger as a human frailty that can lead to violence and human suffering, but with the development of a modern science of abnormal psychology and mental disorders, it has been written off as merely an emotional symptom and excluded from most accepted systems of psychiatric diagnosis. Yet despite the lack of scientific recognition, anger-related violence is often in the news, and courts are increasingly mandating anger management treatment. It is time for a fresh scientific examination of one of the most fundamental human emotions and what happens when it becomes pathological, and this thorough, persuasive book offers precisely such a probing analysis.

    Using both clinical data and a variety of case studies, esteemed anger researchers Raymond DiGiuseppe and Raymond Chip Tafrate argue for a new diagnostic classification, Anger Regulation and Expression Disorder, that will help bring about clinical improvements and increased scientific understanding of anger. After situating anger in both historical and emotional contexts, they report research that supports the existence of several subtypes of the disorder and review treatment outcome studies and new interventions to improve treatment. The first book that fully explores anger as a clinical phenomenon and provides a reliable set of assessment criteria, it represents a major step toward establishing the clear definitions and scientific basis necessary for assessing, diagnosing, and treating anger disorders.

    https://www.amazon.com/Understanding-Anger-Disorders-Raymond-DiGiuseppe-dp-0199774099/dp/0199774099/ref=as_li_tf_tl?tag=teco06-20&ie=UTF8

  • Executive Coaching Trends to Know in 2019

    There’s an ongoing shift in the way professionals go about work. Some of these changes were previously highlighted here on ACEC, including the death of the 9-5 workday and the reliance on technology. As the landscape continues to change, the way executive coaching is conducted evolves with it.

    Here’s what you can expect in executive coaching this year.

    1. Automated coach

    It’s only a matter of time before artificial intelligence (AI) overtakes coaching. In fact, CLO Media noted that coaching apps are already in existence, one of which is Butterfly.ai. Though the goal is not to completely replace human coaches, tech-driven coaches provide “more frequent and targeted feedback to managers”, according to Butterfly.ai CEO David Mendlewicz.

    AI coaches rely heavily on data such as employee surveys, historic performance, and even voice cues in order work. Without a veritable mountain of data, they won’t be able to generate useful and individualized advice for high-ranking officers.

    2. Coaching ahead of consulting

    Coaching is also expected to catch up with business consulting. Consultants are experts in market studies, finance, strategizing, and other matters related to business. When you hire a consultant, you’re looking for an actual plan that you can execute.

    However, coaches aren’t there to tell you outright what to do. They will help you develop these skills on your own. And as there is greater focus on the dynamic of personal development and career development, coaching is becoming more suitable for organizations.

    3. Accreditation and industry experience

    An expert from the California Lutheran University details how there are now more certification bodies to choose from, as accreditation is becoming more and more important in the coaching business. In the past, practically anyone could call themselves a coach without needing to prove their credentials. However, certified coaches who have undergone formal training are becoming the standard nowadays. They also need to demonstrate that they are connected to specific industries and have the relevant experience.

    4. Positive psychology

    On a list of executive coaching trends to expect by Forbes, positive psychology is noted as the ’scientific study of what’s right with people, of what makes people thrive and flourish’.

    What this does is increase self-awareness and self-expression, which paves the way for intrapersonal development. And a leader who has higher emotional intelligence (EI) is more equipped to build fruitful relationships with their peers and subordinates. Having a high EI gives coaches an insight into how to assess and manage an employee’s psychological state. In line with this, Maryville University points out that understanding employee behavior is becoming more important. It has a direct correlation with business objectives, and knowing what’s right for employees can make them perform better.

    5. Experiential coaching

    It’s not enough that coaches depend on words or text to get their point across. They also need to provide immersive activities for executives that will test their abilities. The same shift is happening in education, and leaders will experience more learning and growth under the same type of coaching.

    Article specially written for the use of acec.mgmcsolutions.com/

    By: Alice Amber

    Image Link: https://images.pexels.com/photos/1059111/pexels-photo-1059111.jpeg?auto=compress&cs=tinysrgb&dpr=2&h=750&w=1260

    Image Source: Pexels

    Join us to learn more…at the MEECO Leadership Institute’s annual conference in San Diego October, 2019
    https://meeco-conference2019.org/