Tag: Leadership Development

  • The Association of Corporate Executive Coaches elevates the value of executive coaches in the sea of organizational relationships

    by Esther LaVielle

    The Association of Corporate Executive Coaches (ACEC) is an association for master-level executive coaches who focuses on the results of the business side of coaching and who offer a Certification as a Master Corporate Executive Coach (MCEC) through their sister organization MEECO Leadership Institute.

    The association supports best practices to expand one’s executive coaching business to reach the level of an ‘Enterprise-wide Business Partner™’ with their clients. It also provides the opportunity to make valuable high-level connections with organizational leaders and colleagues. “The vision is to have corporate executive coaches be transformation catalysis for the 21st century and beyond, creating organizations of the future,” says CB Bowman, CEO of the ACEC and the MEECO Leadership Institute (the sister association to ACEC). “The mission of both associations is to elevate corporate executive coaching into a recognized critical profession in any organization’s success.” Each applicant must fulfill a list of requirements prior to acceptance into either association.

    Each ACEC member receives the following benefits:

    • Access to a network of like-minded executive coaches who share experiences, data, and provide support for client challenges
    • Discount to the annual executive coach leadership conference presented by the MEECO Leadership Institute
    • Free webinars on business and executive coaching topics and trends
    • Opportunities to source and collaborate with high-level talent within the network
    • Marketing opportunities to sell products and services to colleagues and organizations
    • Incentive programs
    • Researched and curated content
    • Publication of articles for organizations and industry
    • Ability to use the MEECO Leadership Institute™ as a lead generator
    • Increase visibility through Google ranking
    • Ability to present as a Subject Matter Expert (SME) to organizations
    • Ability to qualify for book endorsements
    • Conference speaking opportunities, etc.
    • Opportunity to be certified as a Master Corporate Executive Coach (MCEC) through the MEECO Leadership Institute.

    The benefits to membership in MEECO are similar but organization-focused, which includes the opportunity to select SME (Subject Matter Experts) to assist them through organizational challenges.

    Expansion and growth starts with data

    As the ACEC and MEECO continued to grow, they began looking for solutions to simplify the application process for new members, review and evaluate applications for the MCEC certification, attract conference sponsors, collect data to publish a book, and to ensure they were staying true to the membership base. They were also seeking a better way to collect and evaluate data for organizations who apply for a MEECO Leadership Designation™, a designation for organizations who present best-case behavior related to employee sciences™, corporate culture, and executive coaching.

    Through their membership with TechSoup, ACEC found QuestionPro to be the most viable solution to reach all four business objectives over the past year. Although it took time to learn all of the features and practical applications of the different types of data points collected, ACEC was able to significantly decrease the length of time applicants needed to complete applications. They can collect and organize critical data, and provide an easier way to compare and contrast candidate information to present designations for their sister organization (the MEECO Leadership Institute), as well as track the satisfaction level of its members. All of this is critical to their growth path.

    QuestionPro allows the ACEC and MEECO to focus on the customer experience

    After implementing QuestionPro’s solution,100% of the admissions team, the designation team, and the certification review team were delighted with the smoother process. They were able to review more applicants faster and more efficiently than before. Data collected via surveys through the MEECO Leadership Institute are discussed and shared throughout the network and are opening doors to new sponsorship opportunities. The data collected will also be the foundation for a new book on the topic of executive coaching.

    CB Bowman CEO ACEC “Our main objective for ACEC and MEECO is to be a part of the fabric of organizations and lead transformation and innovation. Without QuestionPro, we were unable to compare, contrast, organize and use data effectively. We’re pleased with the impact QuestionPro has made in our customer experience and look forward to continuing our partnership with them, as we are discovering even more ways to incorporate QuestionPro to streamline our business.”

    – CB Bowman, CEO of the ACEC and MEECO Leadership Institute.

    Original Article click here: https://www.questionpro.com/blog/questionpro-helps-acec-and-meeco-to-focus-on-customer-experience/

  • The Power Of Resiliency — And How To Prepare For The Coming Storms

    Helps leaders in new roles make a bigger impact faster. Neuroscience, behavior design and communication. www.connectconsultinggroup.com

    During her 2017 book tour, Facebook COO and best-selling author Sheryl Sandberg taught me to appreciate the power of resiliency, and I continue to be indebted to her, especially during the June through November hurricane season. Along with a friend who joined me for Sandberg’s talk, I marveled at what we had heard. We agreed that Sandberg seemed to exhibit superpowers.

    Shortly after Sandberg’s husband, Dave Goldberg, died unexpectedly and suddenly in May 2015, she teamed up with another best-selling author, the Wharton professor Adam Grant, to co-author Option B: Facing Adversity, Building Resilience, and Finding Joy. Writing the book helped her deal with her grief as well as recover. Less than two years after the loss of her husband, she had completed another bestselling book to go along with her well-known Lean In. Plus, she was raising two kids on her own while working as the chief operating officer at Facebook and serving on the board of directors for Disney.

    While my friend and I were tempted to wallow in our feelings of inadequacy over dessert following the talk, I realized Sandberg was teaching me valuable lessons about resiliency that can be applied in a variety of circumstances.

    According to psychologists, individuals with good resilience are able to bounce back from hardships, often life-shattering ones, more quickly and with less stress than someone whose resilience is less developed. Some individuals who face trauma even experience positive changes. They bounce forward from their trauma with renewed strength. And even those who may have been shaken to their core by a traumatic event can over time discover a sense of personal growth. The psychologists call this post-traumatic growth.

    Until Sandberg’s talk, I had started to take for granted the resilience skills I had learned many years ago during a man-made disaster in New York City. Almost 30 years ago, in August 1989, weeks before Hurricane Hugo destroyed much of Charleston, South Carolina, and the 6.9 magnitude Loma Prieta earthquake rocked the San Francisco Bay area, we experienced the Gramercy Park steam pipe explosion where I lived.

    Three days after the deadly explosion, authorities discovered that the underground pipe had been wrapped in asbestos. Since airborne asbestos is a major health hazard, the 200 residents of my 18-story apartment building were forced to evacuate for the cleanup, which lasted about four-and-a-half months. As victims, we were fine from a financial perspective, since the utility Con Edison was responsible for the accident and paid for our living expenses, including providing us with a clothing allowance. But, from a quality of life perspective, it was a very strange experience.

    Sandberg’s Option B made me recognize that my life experiences to date, as well as the book I co-authored with a client back in 2006, Leading People Through Disasters, had helped me build up strong resiliency skills that are transferable.

    Having dealt with tornadoes in my home state of Oklahoma and earthquakes when I lived in California, I now face hurricanes in Charleston, where my family and I moved in early 2014. Every fall since 2015, we’ve dealt with one major hurricane or flood each season. After staying home the first time, we now prefer to evacuate, saving our strength for the cleanup that saps our energy, time and other resources.

    While resilience is so often built in the aftermath of a disaster, much of our stress occurs when we see the inevitable trauma coming toward us. Here are my five tips for dealing with the stress of preparing for a disaster, which I most recently used this September for Hurricane Florence. (We lucked out when the storm turned inland rather than moving south and spared Charleston this time.)

    1. Adjust your view of time.

    Suspend your desire to be as productive as usual. Everything takes more time than you think it will. You’ve also got to rearrange your schedule for the next few weeks, including canceling appointments and meetings, rescheduling what you can and focusing on important actions you need to take now. For example, you probably want to pack up important documents, photographs and other irreplaceable or important items to keep with you.

    2. Practice self-care.

    As much as possible, try to get enough sleep and exercise. Try to eat well-balanced meals. You’ll feel better physically and mentally. And, generally, you’ll able to react faster if conditions change quickly and you need to alter your plans.

    3. Toggle between keeping to a routine and taking advantage of opportunities that present themselves.

    For example, when Hurricane Florence was approaching this September, I was concerned about getting to Washington, D.C., for a conference I was facilitating. So, I left two days ahead of my planned departure date. Once in D.C., I enjoyed the extra time by having lunch with a college friend and exploring a couple of museums. One morning I even conducted a webinar workshop from my hotel room for one of my clients.

    4. Advocate for yourself.

    Speak up for yourself when talking to customer service representatives. Unless you tell them, they probably won’t realize the severity of your situation. Many also are clueless about how much latitude they have with their company’s rules and deadlines until they ask a supervisor. When I explain my situation, airlines, hotels and even insurance companies generally accommodate my requests.

    5. Be social.

    Stay in touch with friends, family and colleagues to allay their concerns as well as get an opportunity to talk and think about something other than your situation.

    You never know what disaster you’re going to face, but if you prepare and you’re resilient, you’ll power through and be stronger for it.

    I help leaders improve and shape their organization’s culture by building better habits. For more info, https://connectconsultinggroup.com

  • The One Voice Holding You Back Could Be Your Own

    We act on the things we tell ourselves. Here’s how to make that internal dialogue work for you (your clients).

    As I work with clients to help them become the leaders they want to be, I often find that the singular thing holding them back — or pushing them forward — is what they tell themselves.

    Take, for example, my client Carissa, a high-tech professional on the path to a leadership position. Carissa has a promising career. She holds a Harvard MBA. Her company has flagged her as a high-potential leader and enrolled her in a robust leadership program.

    During our first coaching session, I asked Carissa what she’d like to work on. “I constantly self-sabotage,” she replied. “I put myself down all the time and I don’t see my own worth.”

    This ongoing internal dialogue affects how she presents herself at work. When Carissa facilitates meetings, she uses self-deprecating phrases like, “I’m not an expert,” “I’m not sure if this is right,” and “I may be wrong.” This language immediately tells her audience, “I don’t believe in myself. You shouldn’t either.”

    Carissa’s internal dialogue affects her non-verbal communication, too. When she’s not leading a meeting, she tends to sit in the back of the room, out of sight, sending the message that she does not belong. Even though her education, experience, and performance more than prove she does.

    There are many cultural, sociological, and personal reasons behind the things we say to ourselves. But one thing is universally true: Our internal dialogue can become so powerful that it can change the way we live our lives.

    The story you tell yourself can hold you back, or it can power you to move forward. Here are some strategies to help you change your story.

    1. Identify your story. Many of us are not aware of our internal dialogue. The first step is figuring out what we’re telling ourselves, and making sure it’s helping, not hurting. What do you say to yourself after a success? After a failure? How do you approach high-stress situations — do you build yourself up, or tear yourself down?

    2. Develop a growth mindset. According to researcher Carol Dweck, there are two types of mindsets — a fixed mindset and a growth mindset. People who hold fixed mindsets believe their talents and abilities are permanently in place, inflexible to change. On the other hand, people with growth mindsets focus on the future. They believe their talents and abilities can grow and develop. Our internal dialogue can reflect a fixed mindset (“I’m just not good at public speaking”) or a growth mindset (“With some practice, I’ll be a great public speaker.”)

    3. Think in the “now.” People often place conditions on their happiness or readiness for success — “I’ll be happy when I get a different job,” or “I’ll be confident at work once I have enough experience.” This type of thinking may focus on the future, but it is limiting. It keeps us from living in the moment, from taking the experience, knowledge and confidence we have now and using it as fuel for growth.

    4. Treat yourself with respect. Before you engage in internal dialogue, ask yourself, is this something I would say to a friend? A colleague? A family member? If it’s something you wouldn’t say to someone you respect, don’t say it to yourself. The inspirational George Raveling, Nike’s former Director of International Basketball, said it best when he said: “Most relationships come with an expiration date. The most important relationship you will ever have is the relationship you have with yourself.”

    5. Be intentional. In his book “Triggers” executive coach and author Marshall Goldsmith describes a set of questions he asks himself at the end of each day. The questions start with the phrase, “Have I done my best” as it relates to health, relationships, and professional matters. For example, “Have I done my best today to build positive relationships?” Think if there are any areas of your life that can benefit from specific, intentional self-messaging. Replacing negative, self-sabotaging internal dialogue with questions like these can lead us on a more proactive, positive path.

    6. Meditate with a mantra. Marshall’s questions are intentional. Another way to integrate a daily intention is through meditation, specifically with a mantra that focuses us in a positive direction. Deepak Chopra has authored many of my favorite mantras, including “Everything I desire is within me” and “I move through my days light-hearted and carefree, knowing all is well.”

    As I meditate, I use these mantras as reminders of my intention, reminders that as I change my internal dialogue — my own story — I change my life.

  • Embrace Your Leadership Weaknesses (and turn them into strengths)

    Embrace Your Leadership Weaknesses (and turn them into strengths)

    By Lynn Varacalli Cavanaugh

    View original original publication on Progressivewomensleadership.com

    #1: Micromanaging

    Do you check in on your staff several times a day to make sure they’ve completed every little task? In an effort to ensure that things get done, you might have inadvertently become a taskmaster. Perhaps you’re a new leader or you’ve have had role models that might have influenced your management style. But good leaders put trust in their team, even trusting them with sensitive company information. And most times, good employees will step up to show the leader they’re worthy of that trust.

    Fix this flaw: The best approach? “Focus on specific outcomes and trusting your team to follow through,” says Keisha A. Rivers, founder, The KARS Group. Do periodic check-ins to ensure progress is being made, “rather than wanting to be cc’d on every single email or requiring your team to provide daily status reports,” she says.
    #2: Requiring 24/7 access

    An always-connected approach to leadership has become the standard for today’s workplace, but is it always the best way to operate? No, it’s bad for leaders and team members alike. Leaders need to be aware of the impact that 24-7 connectedness has on their teams, making them feel they should be online because their leader is. This can set unreasonable expectations for when they should be working and lead to burnout and feelings of resentment. And for a leader, stretching yourself too thin is unproductive and will do more damage than good for you and the company.

    Fix this flaw: Even though project management tools, IM, email, etc. allow managers to “participate in every minute decision that gets made,” says Nicholas Thorne, CEO, Basno, it doesn’t mean they should. If you communicate clearly and set consistent expectations, you’ll empower your team members to work decisively. A good leader understands the need to recharge so employees can come back and stay productive. A leader needs to step back in the same way. Otherwise, you’re more likely to lose focus and make mistakes and exercise poor judgment.
    #3: Being stuck in your ways

    The way you’re doing things may be working, but it’s important for leaders to constantly make themselves aware of innovative ways to improve their department, and the company as well. The best leaders challenge themselves to continue to grow and learn – and are always inspiring their employees to continue to create innovative solutions.

    Fix this flaw: To stay adaptive and innovative, leaders need to open their mind to new ideas and fresh perspectives from their team. “Make it a top priority to not only solicit feedback from them, but also decipher that feedback and act on upon it,” says Liz Elting, co-CEO, TransPerfect.
    #4: Not being a team player

    Are you walking the talk? Have you ever, in front of your team, criticized another employee or complained when you have to do something you’d rather not do? As a leader, you set the tone for your team’s behavior and work ethic. That’s why a leader needs to be hyper-aware of her behavior and hold herself to the same or higher standards. And that means working as hard or harder to gain your team’s respect.

    Fix this flaw: As you create the environment you want your team to collaborate in, you need to be right there in the thick of it. You don’t want to isolate yourself from your team or act like you’re better than them, advises Monahan. “When you make yourself vulnerable,” she says, “you make yourself relatable.”
    #5: Having goals, but no vision

    Your team always needs to know what they’re working toward. What are the goals? What is the overall vision for the company? Employees need to know their work has meaning and is contributing to a bigger picture. In a recent leadership survey by The Alternative Board, 46% of companies feel a leader’s most important function is “accomplishing goals,” followed closely by “setting a vision” (38%). The two go hand in hand, yet many leaders struggle to craft and communicate a clear vision and the necessary goals to accompany that vision.

    Fix this flaw: As a leader, you need to paint a picture for your team. Share with them where your company’s headed in the long-term (the vision) and in the next month, quarter, year, etc. (the goals). “As leaders, it’s up to you to provide a clear but succinct picture of the vision and desired outcomes for the team,” says Rivers. “People connect to a project or task much easier if they know where it’s headed.” Your team will be more productive. It will motivate them and keep them on track.
    #6: Needing to be liked

    Leaders are people first, and it’s natural that they want to be liked. But the need to be in everyone’s good favor can sometimes cloud good business judgment. Managers need to sometimes make unpopular decisions, says David Scarola, VP, The Alternative Board. It goes with the territory.

    Fix this flaw: The best leaders know that if they make consistently good decisions, and “take the time to explain their reasoning, they will earn the respect of their employees,” says Scarola. Choose respect over being liked every time.

    Becoming aware of a weakness is key. Perhaps regular inventories of your past performances and results can help you identify them. This self-awareness is invaluable, since it’s an opportunity for growth that will take your leadership to the next level.

  • Three Transitions Even the Best Leaders Struggle With

    Three Transitions Even the Best Leaders Struggle With

    by Cassandra Frangos

    View original publication on HBR.org

    We love to read about the dynamics of success. We study it, celebrate it, and try to emulate how successful leaders rise to the top. I’m no different: I’ve spent my career helping executives succeed, either through coaching and development or assessments of their strengths and opportunity areas to identify the development work they need to do to take their careers to the next level. But even as I’m drawn to success stories, I have found that the greatest lessons come from examining failure.

    For instance, my last research effort looked into how elite executives make a successful transition to the C-suite. As I worked through the interviews, I found that executives whose careers had been derailed shared many commonalities. Specifically, I found that C-suite executives are vulnerable to career failure when they are in the midst of one of three common transition scenarios.

    1.The leap into leadership. The transition to the top team is demanding, with 50% to 60% of executives failing within the first 18 months of being promoted or hired. For instance, Gil Amelio was Apple’s CEO for less than a year in 1997, and General Motors’ chief human resources officer decamped in 2018 after just eight months in the job.

    For some, this high-profile leadership transition is more than they bargain for. They are unprepared for the frantic pace or they lack the requisite big-picture perspective. (Sixty-one percent of executives can’t meet the strategic challenges they face in senior leadership.) This is an especially common risk for leapfrog leaders — executives one or two steps down in the organization who skip levels when they are elevated a top spot. But even the most seasoned executives have little transparency into looming team dysfunction or insurmountable challenges until they are actually in the role.

    One veteran executive I know accepted a job reporting to the CEO only to find that her functional area had been mismanaged and was in serious financial disarray. She started to turn around its performance in year one, but her reporting structure was altered mid-stream, and she found herself accountable to the CFO. The new situation left her feeling “micromanaged,” and she moved on two years later.

    The single best thing a new executive can do to avoid a brief tenure is to actively pursue feedback. Most undergo rigorous executive assessments prior to receiving an offer, but soon they are too occupied with the demands of the job to be introspective. Many benefit from in-depth 360-degree reviews at six to eight months and then again at 18 months. One division president I interviewed learned in her 360s that board members were skeptical of her abilities. To her credit, she did the difficult work of getting to know the board members better and put together a plan to actively win them over.

    Overall, knowing the areas others think you need to grow allows you to get the support you need — executive coaching, finding a peer-mentor, or adjusting your team to round out your development areas. It also helps you assess whether you are fitting onto the culture or if you need to strengthen key relationships internally and externally.

    2. The organizational transition. I would argue that nearly every organization today is either considering or enacting a transformation of some type. Even in this “change is the new normal” reality, high stakes transformations are highly risky for executives who fail to reinvent the organization or themselves fast enough.

    Mergers, for instance, create instant overlap in executive roles, and redundant leaders can be swept out in waves. Just as often, leaders fail to read the tea leaves before a surprise executive succession and are left vulnerable when their allies exit. But by far the biggest derailer for executives during this transition is misinterpreting the need for change or getting on the wrong side of it. For example, Durk Jager stepped down as CEO of Proctor & Gamble in 2000, just a year and a half into the job, after roiling P&G’s conservative culture by taking on “too much change too fast.” More often, leaders are too slow to act or unwilling to get on board as a change effort gets underway. In 2009, for instance, GM removed its CEO, Fritz Henderson, because he was not enough of a change agent.

    To survive organizational and industry shifts, leaders need to get ahead of change. They need to think about where they fit into the new order and find a way to have an impact. They also must overcommunicate with the CEO or board to make it clear where they stand on the need for change and how they will lead its implementation.

    3.The pinnacle paradox. The last tricky transition that derails executives is the career pinnacle. C-suite leaders are at the apex of their careers. They have competed for years and achieved what they have been striving for: a spot on the top team. As a result, many experience a type of paradox: They are working harder than ever to succeed, but they don’t know what’s next in their career. In time, this uncertainty, combined with job stress, can lead to burnout. Executives I have coached sometimes hit the ceiling and feel “stuck” at the top. Whether they experience burnout or move on for another reason, the average tenure of C-suite leaders has been declining in recent years. According to one study, the median tenure for CEOs at large-cap companies is five years. The tenure for CMOs is even less: 42 months, according to Spencer Stuart.

    Executives can take steps to either extend their tenure or prepare for what’s next in their career. As part of that, they need to rethink their relationship with sponsors. At this stage in their career lifecycle they may not need sponsors to create new opportunities for them, but they do need advocates, supportive peers, and career role models. C-suite executives can move on to lead in other organizations or they may eventually retire and do board work. Others may find like-minded partners and investors to launch their own venture. I’ve worked with younger executives, as well, who accept global assignments or move down in the organization to gain new experience — they move down with a plan to move up again later in a different functional role. Regardless of their future plan, C-suite executives who surround themselves with support and have a clear vision of their future, are more likely continue to succeed.

    The capacity for reinvention is the single-most-important career attribute for executives today. Successful reinvention may look different for each of us, but if we do not attempt it, we are sure to fail.

  • How You Need to Balance Belonging with Standing Out

    How You Need to Balance Belonging with Standing Out

    by Liz Guthridge, MCEC | Jul 7, 2018 | Blog | 0 comments

    Superstars, rock stars, and heroes who save the day have fallen out of favor in many organizations.

    Now we’re encouraged to celebrate team players who cooperate, collaborate, and play well with others.

    They combine their brainpower to deal with the complexity surrounding us. (Yes, it’s a VUCA–volatile, uncertain, complex and ambiguous—world.) More brains are better than one as it’s impossible for one person to know all the answers, or even pose all the key questions.

    Yet, we still need to pay attention to and honor individuals and their personal contributions.

    Any time we ignore an individual’s “superpowers” or even a person’s unique characteristics, we turn a blind eye to our humanity. As a result, we’re doing a disservice to individual team members and the team as a whole that can hurt individual as well as team performance.

    Here’s why individual recognition is so important. We humans have two competing social needs—the need to belong and the need to stand out from the crowd. Or in a work setting, stand out on the team.

    Scientists have a name for this dynamic duality: optimal distinctiveness.

    Becoming aware of this 27-year-old concept is the first step to improving individual performance and creating more inclusive, better performing teams.

    The second step is finding the optimal balance between homogeneity and uniqueness. This is challenging, not only for an individual, but also for team leaders and especially organizational leaders.

    The upside of belonging gives you as a team member purpose, meaning and clarity. Let’s say you’re proud to be a member of a special project team that’s tackling a vital organizational issue, such as expanding services to new customers, including animal owners.

    On the downside, you don’t want your group membership to crush your personality or silence your distinct voice, especially when you have a strong point of view. For instance, what if you don’t have much passion or compassion for one of the new customer niches, such as exotic animal owners?

    For some individuals, getting and staying in equilibrium with certain groups can be a continual challenge.

    As a leader, you may need to make an effort to achieve optimal distinctiveness for your teams or organization unless the duality is baked into your organizational DNA.

    For instance, consider Airbnb and Planned Parenthood. Both are built around group belonging and individual uniqueness. Airbnb hosts offer up their personal homes to guests. In Planned Parenthood’s case, stand-alone affiliates around the United States provide reproductive health care and other related services to local patients. These affiliates represent the Planned Parenthood brand as they adjust their delivery to fit their local community.

    For leaders in other types of organizations, here are three suggestions for working toward applying optimal distinctiveness:

    Embrace inclusion, recognizing that it affects everyone. As the neuroscientists say, if you aren’t actively including people, you’re accidentally excluding them. The human brain interprets ambiguity as a potential threat, which can make people feel they don’t belong and you as a leader may not care about them. From a practical perspective,

    as a leader you can make people feel included by being clear in your words and actions that they are members of the group and play an important role.

    Remind them of the group’s purpose.

    Keep them regularly informed.

    Help them and others find common ground as they work.

    Encourage them to speak up, reinforcing that it’s a safe place. (For more about the importance of psychological safety and inclusion, check out Why you need safety for a high-performing culture.)

    Get to know team members as individuals and treat them according to the platinum rule. This means treating people the way they want to be treated.

    For example, if they prefer private recognition over public recognition, write them a handwritten, personal note to thank them for their contribution instead of asking them to stand up to be applauded at a public meeting.

    In other situations, be curious about their interests outside of work, such as entertainment preferences, hobbies and family, and ask about them.

    And support them in bringing their whole self to work and expressing their individuality.

    Champion volunteer issues groups, rather than employee resource groups. As background, the traditional employee resource groups, such as women’s groups, African-American Groups, and LGBTQ groups, heighten the differences among individuals in the workforce. This can lead to two detrimental effects. Those who don’t fit the group membership criteria feel excluded. (This has contributed to many white males feeling they’re being left behind in diversity initiatives.) Also, research has shown that identity groups can act as an echo chamber for individuals, perpetuating self-stereotypes, such as women feeling they lack confidence.

    By contrast, volunteer issue groups, such as teams working to protect the environment, further education, or address customer concerns, give interested individuals an opportunity to contribute their unique gifts for a good cause and work with others who share their interests.

    Yes, there’s pressure between belonging and maintaining individual identity. However, it’s a healthy tension that contributes to our humanness. And if individuals and leaders make an effort to strike a balance both as individuals and teams, they can achieve amazing things together.

    How do you balance belonging with standing out?

    Resource: https://connectconsultinggroup.com/how-you-need-to-balance-belonging-with-standing-out/

  • There’s only one way to truly understand another person’s mind

    It’s often said that we should put ourselves in another person’s shoes in order to better understand their point of view. But psychological research suggests this directive leaves something to be desired: When we imagine the inner lives of others, we don’t necessarily gain real insight into other people’s minds.

    Instead of imagining ourselves in another person’s position, we need to actually get their perspective, according to a recent study (pdf) in the Journal of Personality and Psychology. Researchers from the University of Chicago and Northeastern University in the US and Ben Gurion University in Israel conducted 25 different experiments with strangers, friends, couples, and spouses to assess the accuracy of insights onto other’s thoughts, feelings, attitudes, and mental states.

    Their conclusion, as psychologist Tal Eyal tells Quartz: “We assume that another person thinks or feels about things as we do, when in fact they often do not. So we often use our own perspective to understand other people, but our perspective is often very different from the other person’s perspective.” This “egocentric bias” leads to inaccurate predictions about other people’s feelings and preferences. When we imagine how a friend feels after getting fired, or how they’ll react to an off-color joke or political position, we’re really just thinking of how we would feel in their situation, according to the study.

    In 15 computer-based experiments, each with a minimum of 30 participants, the psychologists asked subjects to guess people’s emotions based on an image, their posture, or a facial expression, for example. Some subjects were instructed to “consult their own feelings,” while others were given no instructions, and some were told to “think hard” or mimic the expressions to better understand. People told to rely on their own feelings as a guide most often provided inaccurate responses. They were unable to guess the correct emotion being displayed.

    The second set of experiments asked subjects to make predictions about the feelings of strangers, friends, and partners. (Strangers interacted briefly to get to know one another before hazarding guesses about the preferences of they had just person they met.) The researchers wanted to see if people who had some meaningful information about each other—like spouses—could make accurate judgments about the other’s reactions to jokes, opinions, videos, and more. It turned out that neither spouses nor strangers nor friends tended to make accurate judgments when “taking another’s perspective.”

     Imagining another person’s perspective doesn’t actually improve our ability to judge how another person thinks or feels. “Our experiments found no evidence that the cognitive effort of imagining oneself in another person’s shoes, studied so widely in the psychological literature, increases a person’s ability to accurately understand another’s mind,” the researchers write. “If anything, perspective taking decreased accuracy overall while occasionally increasing confidence in judgment.” Basically, imagining another person’s perspective may give us the impression that we’re making more accurate judgments. But it doesn’t actually improve our ability to judge how another person thinks or feels.

    There were no gender differences in the results. Across the board, men and women tended not to guess another’s perspective very accurately when putting themselves in the other’s position. But this did increase self-confidence in the accuracy of their predictions—even when their insights were off.

    The good news, however, is that researchers found a simple, concrete way we can all confidently and correctly improve the accuracy of our insights into others’ lives. When people are given a chance to talk to the other person about their opinions before making predictions about them—Eyal calls this “perspective getting” as opposed to perspective taking—they are much more accurate in predicting how others might feel than those instructed to take another’s perspective or given no instructions.

    In the final test, researchers asked subjects both to try putting themselves in another’s shoes, on the one hand, and to talk directly with test partners about their positions on a given topic. The final experiment confirmed that getting another person’s perspective directly, through conversation, increased the accuracy of subjects’ predictions, while simply “taking” another’s perspective did not. This was true for partners, friends, and strangers alike.

    “Increasing interpersonal accuracy seems to require gaining new information rather than utilizing existing knowledge about another person,” the study concludes. “Understanding the mind of another person,” as the researchers put it, is only possible when we actually probe them about what they think, rather than assuming we already know.

    The psychologists believe their study has applications in legal mediation, diplomacy, psychology, and our everyday lives. Whether we’re negotiating at a conference table, fighting with a spouse, or debating the political motivations of voters, we simply can’t rely on intuition for insight, according to Eyal. Only listening will do the trick.

    “Perspective getting allows gaining new information rather than utilizing existing, sometimes biased, information about another person,” Eyal explains to Quartz. “In order to understand what your spouse prefers—don’t try to guess, ask.”

     

    https://qz.com/1319441

  • Leadership Lessons You Should Learn Early

    By Jeff Boss

    View original publication on Forbes.com

    Leadership challenges are more complex today than ever before, and one leadership challenge that I see as an executive coach is the tendency to anticipate what might happen tomorrow while forgetting about what is happening today. In other words, leaders try to outthink and overanalyze the future. They anticipate all the possibilities that could happen, select the outcome most likely to occur and then mold their leadership style to accommodate it, only to find that Murphy has a full-time job and is apparently dedicated solely to them — and Murphy wins.The point is, tomorrow, next week or next year are all uncertain, so if you try to mold your leadership style to the “most likely” option to occur, then you’re not leading, you’re contingency planning.

    Leaders don’t just think about the future, they think in it. Once they have a clear picture of what they want to see, where they want to be—as an individual or as a team — and why, they begin to mold the world around them to achieve it.

    I learned a lot in the military about leadership and continue learning today by helping others with their “molding process” as an executive coach. Here are four more leadership lessons to share with you:

    Leaders have choices, but leadership is a choice.

    You can be promoted, “given” responsibility for a new project or authorized to make certain decisions, but none of that makes you a leader. These are just tools designed to test you, to be added to your arsenal of potential should you accept the challenge, but they don’t inspire others to follow you. You know you’re a leader when somebody follows you no matter what title you have, and they do so because you’ve made difficult choices that others have shied away from. That’s what leaders do.

    Leadership isn’t the problem, but it is the solution.

    It’s easy to blame “leadership” for the way things are because it takes the blame off oneself, but the only problem truly exists is how each person contributes to the problem. If you have a toxic leader, for example, it’s not up to HR to “fix” him, it’s up to every person around him to start leading! For every person who doesn’t challenge the status quo but complains about it, they’re contributing to the problem. For every person who wants to build more trust in their team but doesn’t speak candidly in meetings, they’re part of the problem. You get what you give, so speaking with candor yields trust. Asking questions calls for direct answers (“why is the sky blue?”) whereas making statements generally lead to more statements and ultimately turn into dead-end conversations (“there must be a reason why the sky is blue”). Poor leadership doesn’t exist because people are malicious but because nobody has taken the time to develop people as leaders.

    Leadership is hard to measure.

    One reason why leadership is hard to measure is that people have different definitions of what it means to lead. Without a shared definition of success, it’s difficult to ascertain whether success was ever achieved. I found one definition of leadership as operating along a spectrum, with persuasion and influence on one end and virtue and nobility on the other. I thought this was close, but it isn’t. Leadership isn’t good and it isn’t bad. It isn’t virtuous and it isn’t evil. History is full of malicious leaders. Hitler, Idi Amin, Osama bin Laden and Saddam Hussein were all rotten to the core, but they were leaders nonetheless. That’s why leadership is neither good nor bad but a tool that serves as a guide toward intention. Leadership is authentic self-expression that instills value in others and compels them to act.

    Another reason leadership is hard to measure is that when it’s going well there’s nothing to measure. It’s much easier to identify something that’s not working well than something that is.

    Leaders don’t work alone.

    As “solo” as the concept of leadership seems, leaders rarely serve as lone wolf contributors. They know that extraordinary results don’t come from “me” but from “we;” from collective effort united toward a shared purpose. When you start a new business you don’t go it alone, you enlist the insight, advice and support of others. When actors receive an award they thank others for helping them make it happen (and I’m not saying that all actors are leaders but that their success is the result of collective effort). The point is, smart leaders are smart because of the people they surround themselves with.

    What are your leadership lessons?